A Life to Live – Shirley's Blog

  • 10:10:53 am on June 24, 2015 | 0

    Your Mind and Business Calls

    It’s happened to all of us: you’re supposed to make a work call, and you “freeze up.” You start blanking on what you want to say, your tongue suddenly feels three times bigger, you pause uncomfortably, and even laugh out of nervousness. What is it about making a professional phone call that gets us so freaked out?

     

    A Big Difference

    Making a work-related call is very different from writing an email, sending a text message, or using an instant messenger service. Rather than typing out a message at your leisure, editing it as you see fit, and sending it when you’re good and ready, you’re talking directly to another person, and there’s no time for “do-overs.” While not being able to see the person you’re talking to is often helpful, it’s not uncommon for a “rushed” feeling to overtake us when talking on the phone. We spit out what we need to say quickly, and are praying that we don’t forget a major point or trip over our words.

     

    A Brick Wall

    We feel like this about business phone calls, whether it be a cold call, follow-up on a lead, or conversation with a current client, because we’ve trained our minds to react negatively. It’s easy to develop a negative mindset about an aspect of your job you don’t want to do or makes you feel uncomfortable. However, if we don’t take steps to change this mindset, it becomes a block, a proverbial brick wall that ensures we “screw up” every professional phone call we make. Even if the person on the other end of the line thinks the phone call went well, if we feel it went terribly, more nervous phone calls are in our future.

     

    A Change

    So how do we change our mindsets and subsequently enjoy or at least easily get through work phone calls? It starts with being aware of our thoughts. Before making a call or answering one, take a moment to calm the mind and stop the flow of negative thinking that usually accompanies such calls. We have the power to stop what we’re thinking regarding work calls, no one else. It therefore follows that we are the only ones who can do anything about it! Take charge of your mind and remember that you control it, not the other way around.

    Do what you need to do to feel good before a work call, whether it’s taking a few deep breaths, writing out talking points to ensure you discuss everything, or even watching a funny video to put you in a better mindspace. Whatever you do, remember that you are the one with the power to change your approach to work calls.

     

    For more on changing your mind and changing your life, please contact me today at A Life to Live.

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